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Privacy Policy

WEBSITE PRIVACY POLICY

This Privacy Policy applies to all personal information collected by MyTICKS via the website located at www.myticks.com.au.  

What information do we collect?

The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: Name, Email address, Mailing Address and Phone number.

How we collect your personal information

We may collect personal information from you whenever you input such information into the website.

We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

Purpose of collection

The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

Notice and Disclosure

This online Privacy Statement is made available to make you aware of how we collects and uses individual information of visitors to the www.myticks.com.au.  

MyTICKS (www.myticks.com.au) care about the privacy of each user of our Web site as per our privacy policy outlined here.

Gathering of Information

Your name, billing addresses, and credit card number(s) are used by www.myticks.com.au in order to provide you with the service that you purchase on the website. We use your e-mail address to provide you with information about your order and its status, and we may occasionally send e-mails, to people who have placed an order online about updates and new features on our website.

e-newsletters & SMS 

By registering your email address or phone number, you agree to receive the www.myticks.com.au e-newsletters in order to be kept up to date with the latest events/services available. 

Unsubscribe 

You can unsubscribe from our communications at any time by re-entering your email address in the newsletter box and clicking the unsubscribe box. 

Personal Information

Your Name, Phone number, Email and/or Address etc. are used by MyTICKS (www.myticks.com.au) only in the event that our customer service representatives need to contact you about an order you have placed. 

MyTICKS (www.myticks.com.au) does not sell or rent to third parties any personal information obtained through our website without consent of a specific and relevant customer. We may share your personal information with our agents and representatives and service providers so they can provide us with support services such as authorization of credit card transactions and order fulfilment. 

Consent

You consent to our providing your financial information to our service providers and to such third parties as we determine is necessary to process your transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process the transaction. Also, depending on the circumstances of our arrangements, we may share your financial information with applicable Event Partners, primarily for facilitating ticket pick up and dispute resolution and customer service at the event venue on the date of the event. 

The MyTICKS (www.myticks.com.au) website has security measures in place to protect against the loss, misuse and alteration of the information under our control. Our secure server software is the industry standard and among the best software available today for secure commerce transactions 

Cookies

A cookie is a data file that certain Web sites write to your computer's hard drive when you visit such sites. A cookie file can contain information, such as a user identification code, that the site uses to track the pages you have visited. 

www.myticks.com.au uses cookies on an anonymous basis and we do not correlate this information with personal data of any user. You must have your browser configured to automatically accept cookies to purchase tickets from our Web site.

Event Partner's Privacy Policy

By purchasing tickets on the Site MyTICKS (www.myticks.com.au), you consent to us sharing your personal information with the venues, promoters, artists, teams, leagues and other third parties associated with the concerts and events for which you purchase tickets ("Event Partner"). Due to our contractual obligations with Event Partners, we are required to provide this information to deliver the services you have requested and we cannot offer you the opportunity to opt-out of our sharing of your personal information with them. Event Partners may use your personal information in accordance with their own privacy policies. 

You will need to contact those Event Partners who contact you to instruct them directly regarding your preferences for the use of your personal information by them. We may also disclose specific information when we determine that such disclosure is necessary to cooperate with law enforcement. 

MyTICKS (www.myticks.com.au) may also disclose your personal information to our subsidiary and parent companies and businesses, with which we are under common corporate control. However, all of these parent subsidiary and affiliated legal entities and businesses that receive your personal information from us will comply with the terms of this privacy policy with respect to their use and disclosure of such personal information.

How to Contact Us

If you have any questions regarding our privacy statement, please feel free to contact us by e-mail at tickets@myticks.com.au 

Miscellaneous

The Privacy Policy and Website Terms and Conditions present elsewhere on this website are incorporated into the Purchase Agreement. If you have any concerns, questions, or comments about this agreement, please contact us at tickets@myticks.com.au

This statement may change from time to time, so please check back periodically.

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